Vose AI Terms of Service

The Service is operated by Vose Technologies S.L., a company established in Spain (“Vose,” “we,” “us,” or “our”). Our registered address is Barrio San Pedro 31, 39193, Arnuero, Spain, and our tax identification number is B56564495.

For account support, billing, legal notices, complaints, and content reports, contact support@vose.ai. For privacy requests, contact support@vose.ai.

By selecting an acceptance control that refers to these Terms, creating an account through a registration process that presents these Terms, or purchasing a plan after these Terms have been made available to you, you enter into an agreement with Vose. If you do not agree, do not register or purchase the Service.

You must be at least 18 and have legal capacity to enter into this agreement. If the age of majority where you live is higher than 18, you must meet that age. If you use the Service for an organization, you confirm that you have authority to bind it; references to “you” then include that organization.

The applicable purchase description and any additional feature terms expressly presented to and accepted by you form part of your agreement. An individually signed agreement takes priority for the matters it specifically covers. Mandatory law and your non-waivable consumer rights take priority over every contractual provision.

Our Privacy Policy explains how personal data is handled. Accepting these Terms does not constitute consent to optional cookies, marketing, biometric processing, or AI training where separate consent is required.

Vose is an AI creative workspace for generating, editing, and organizing content, including images and videos. Depending on the features made available to you, it may also process text, audio, uploaded reference media, and instructions through an AI assistant or creative workflow. Features, supported formats, models, generation limits, and storage allowances depend on the plan and the information shown in the Service.

Provide accurate account and billing information, keep your credentials secure, and promptly report suspected unauthorized access. Do not sell, transfer, or share an individual account. Where team access is offered, each person must use an authorized seat. You are responsible for activity you authorize and for taking reasonable steps to protect your account; this does not make you liable for security failures attributable to us.

You receive a limited, non-exclusive right to use the Service for your own personal or business activities, subject to these Terms and your plan. This right does not permit resale of access to the Service, operation of an unauthorized generation service for other users, or circumvention of plan limits. Creating deliverables for clients is permitted under Section 5.

“Inputs” are content and instructions you submit, including prompts, messages, files, photographs, videos, audio, reference materials, and links you ask the Service to process. “Outputs” are the results the Service generates or edits in response. “Your Content” includes your Inputs and Outputs to the extent you hold rights in them.

You retain your existing rights in Inputs. You must own them or have the licenses, permissions, and other lawful authority needed to upload them, have them processed by Vose and its providers, and use the resulting Outputs. Access to an item online does not, by itself, give you permission to copy or modify it.

If you upload a real person’s face, voice, likeness, or performance, obtain all permissions and releases required for that particular use, including AI manipulation or voice replication where relevant. Public availability of a photograph or recording does not establish those permissions. For lawful media involving a child, you must have authority to submit it and obtain parental or guardian permission where required. Sexual or exploitative depictions of children are prohibited in all circumstances.

Do not upload passwords, full payment card details, government identification documents, or confidential information you are not authorized to disclose. Do not submit health records, biometric identification templates, or other regulated sensitive data unless a feature is expressly designed for that purpose and the required safeguards and additional agreement are in place. You remain responsible for giving any notices required to people whose data you submit; Vose remains responsible for its own obligations.

As between you and Vose, you retain any rights you have in Outputs. To the extent Vose acquires transferable intellectual property rights in Outputs generated for you, Vose assigns those rights to you upon creation. This does not transfer rights in the Service, models, stock assets, third-party content, or another person’s work.

You may use your Outputs for personal and commercial purposes, including advertising and client work, and may transfer or license the rights you hold to clients. Any restriction specific to a model, third-party asset, or plan must be clearly disclosed before you use or purchase it. Rights already granted for an Output do not end merely because you later cancel a subscription or close your account.

AI generation does not guarantee copyright protection, originality, exclusivity, or freedom from third-party claims. Other users may receive similar results. You must assess an Output before using it, obtain any further permissions it requires, and comply with laws governing advertising, intellectual property, privacy, and personality rights. Permission from Vose is not permission from a person depicted or a third-party rights holder.

You grant Vose a worldwide, non-exclusive, royalty-free license to receive, store, copy, transmit, format, and process Your Content, and to create and deliver Outputs, only as reasonably needed to provide the features you request, protect the Service, investigate abuse, and meet legal obligations. We may permit our service providers to exercise this license for those purposes under appropriate contractual restrictions.

If you use a sharing, publication, or collaboration feature, this license also allows us to make the selected content available to the audience you choose. Sharing content does not automatically give every other user unrestricted rights to reuse it. Any broader remix or template license must be presented separately.

The operational license ends when we no longer need the content for those purposes, subject to limited retention for backups, legal obligations, and disputes as explained in the Privacy Policy. Removing content cannot recall copies lawfully obtained by other people while it was shared.

We will obtain your separate permission before featuring Your Content in Vose advertising or promotional materials. This permission is not a condition of using the Service. Your feedback may be used to improve Vose without compensation, but feedback does not give us unrestricted rights over accompanying private content.

AI training and provider handling are described in Section 5 of the Privacy Policy. This operational license does not itself authorize general-purpose model training on Your Content.

Your projects, Inputs, and Outputs are not published to a public Vose gallery unless you choose to publish or share them. Authorized personnel and providers may still access them for the purposes described in the Privacy Policy. If a feature has different visibility, it will explain that before you submit content.

Public content may be indexed or copied by others. A person who receives a share link may pass it on. Media files and share links can be opened by anyone who has the link, without signing in, and remain accessible until you delete the content. Do not use a share link as a substitute for access controls when handling confidential material.

Storage is subject to the limits and retention rules disclosed for your plan. Keep your own copies of important work. We will disclose any scheduled deletion caused by plan expiry, inactivity, or a storage change and provide reasonable advance notice and an opportunity to export content where required. Privacy rights and statutory rights to retrieve content remain unaffected.

You must not use the Service to do any of the following:

• Create, request, upload, or distribute child sexual abuse material, sexualized depictions of minors, grooming material, or content that exploits children, whether real or synthetic.
• Create or distribute pornography or sexually explicit content, non-consensual intimate imagery, sexual deepfakes, or content intended to sexualize an identifiable person without permission.
• Commit fraud, impersonate someone deceptively, fabricate evidence, make unauthorized endorsements, or create misleading representations intended to cause material harm. Lawful, appropriately disclosed fiction, satire, and authorized creative editing remain subject to all other rules.
• Threaten, harass, stalk, dox, incite violence against, or promote hatred toward people; facilitate terrorism or serious crime; or encourage self-harm.
• Infringe intellectual property, confidentiality, privacy, publicity, or other legal rights, or distribute malware, stolen data, or unlawful content.
• Use the Service for biometric identification, unauthorized surveillance, or inference of sensitive personal characteristics; or to make consequential decisions about employment, credit, housing, healthcare, or legal rights without legally required safeguards.
• Bypass safety filters, access controls, payment requirements, rate limits, or technical restrictions; exploit errors; create accounts to abuse promotions; or interfere with other users or infrastructure.
• Scrape private data, extract model weights, or reverse engineer the Service, except where applicable law protects the activity. Use automated access only through interfaces and within limits we expressly permit.
• Use the Service in violation of applicable sanctions, export controls, or other laws, or knowingly help another person do so.

Some providers apply additional feature-specific restrictions. We will make material restrictions available before use. A technical ability to generate content does not mean that the content is permitted. We may refuse or stop a request that breaches these rules.

Outputs can contain errors, artifacts, biased representations, or invented details. Review them before publication or reliance. The Service is not a substitute for professional advice, a factual verification service, or a system for making safety-critical decisions.

Disclose AI generation or manipulation when required by law or by the platform on which you publish. Do not present an Output as an authentic recording of a real event in a way that unlawfully deceives others. Do not remove legally required AI labels, machine-readable provenance signals, or notices of third-party rights. This does not prohibit removing an optional Vose brand watermark through a feature that expressly allows it.

Vose may apply AI notices or provenance information to Outputs. Your disclosure obligations do not replace our own obligations as the provider of the Service.

Vose uses third-party AI, infrastructure, and payment services. Processing a request may require sending relevant Inputs, context, and technical information to the providers involved. Their role and data handling are addressed in the Privacy Policy. A model’s availability, supported settings, or behavior may change.

If an optional feature requires you to open a separate third-party account or accept additional terms, we will identify this before you use it. Vose remains responsible for its contractual and legal obligations to you for the Service it supplies.

If you authorize an assistant or workflow to use a connected account or tool, the authorization is limited to the actions and permissions you grant. Review proposed actions and results, particularly before external publication, messages, purchases, or deletion. Generations or tool steps may consume credits as disclosed before execution. We do not obtain unrestricted permission to act in your external accounts merely because you submit a prompt.

The purchase screen describes the plan or credit pack, billing currency, total price, applicable taxes, payment schedule, and any recurring charges before you commit to pay. Consumer prices include taxes where legally required. Optional charges require your affirmative agreement.

Payments are processed through Stripe. You authorize the charges you expressly approve, including recurring charges for a subscription you select. Keep your payment information current. Your bank may apply currency conversion or other fees under its own agreement with you.

If payment fails, we may retry in accordance with the disclosed payment process and notify you. We may suspend paid features if an amount remains overdue after a reasonable opportunity to resolve the issue. We will correct confirmed billing errors and will not charge an increased amount solely to correct a pricing error without your agreement.

A recurring subscription renews for the period shown at checkout until you cancel. The renewal amount and any introductory offer conditions must be disclosed before purchase. We will provide renewal reminders and advance price notices as required by applicable law. For Spanish consumers with fixed-term contracts subject to renewal, we will give the applicable reminder at least 15 days before the deadline for notifying non-renewal.

You can cancel renewal through Settings → Subscription → Manage Subscription or by contacting support@vose.ai. A valid cancellation sent before the disclosed renewal deadline stops the next renewal. We will provide confirmation. Cancellation normally leaves paid access available until the end of the current paid period and does not itself create a refund right, subject to Sections 14 and 18 and mandatory law.

Deleting the application or simply stopping use does not cancel a subscription. If you request deletion of your Vose account, we will also stop future renewals for subscriptions billed directly by Vose. Any separate purchase through an app store or another seller, if offered, must follow the cancellation process identified at that purchase.

Plan upgrades, downgrades, or changes take effect at the time shown when you request them. Any immediate charge or prorating must be disclosed and accepted before the change. A higher subscription price will apply only after advance notice and, where required, your consent. You may cancel before that price takes effect.

Credits measure usage within Vose. They are not a bank balance, investment, cryptocurrency, or transferable currency, and cannot be exchanged for cash except when a refund is legally due or expressly offered. You may not sell or transfer them without our permission.

Before purchase, we disclose the number of credits, when they are issued, any expiry date, rollover rules, and whether using a purchased top-up requires an active subscription. For annual subscriptions, the purchase screen must distinguish the payment period from any monthly credit allocation. Promotional credits may have separately disclosed conditions. We will not apply an undisclosed expiry retroactively to purchased credits.

The credit charge for a generation or workflow depends on its model, duration, resolution, and other settings. The Service shows the charge or a clear estimate and any applicable spending limit before you start it. If additional approval is needed to exceed an authorized limit, we will obtain it first. Future generation prices may change, but we will not increase the charge for a job you have already authorized.

If a job fails because of a technical error and no usable result is delivered, the credits charged for that failed job will be restored. Contact support if they are not restored automatically. A successfully delivered result is not a technical failure merely because you dislike its artistic style; your rights where the Service is defective or misdescribed remain unaffected.

Any charge for a canceled or safety-blocked request must be clearly disclosed before submission and must comply with applicable consumer law. We do not charge for a request rejected before paid processing begins.

Except for rights under applicable law, an express offer made before purchase, or a remedy in these Terms, fees for subscriptions and credits are non-refundable. This includes unused time after ordinary cancellation and unused credits subject to validly disclosed expiry rules. This provision does not limit your rights for non-delivery, lack of conformity, unauthorized charges, or a valid statutory withdrawal.

If you are a consumer in the EEA, you generally have 14 days from conclusion of an online contract to withdraw without giving a reason. To withdraw, send a clear statement to support@vose.ai or the postal address in Section 1 before the deadline. You may use the form below, but it is optional. Other mandatory local cancellation rights continue to apply.

EU consumers can withdraw by emailing support@vose.ai during the applicable withdrawal period with a clear statement that they withdraw. Including your account email or order reference helps us locate the purchase. We will promptly confirm receipt by email. This is separate from canceling future subscription renewals and does not prevent you from using another valid withdrawal method.

For a service that starts within that period at your express request, the law may require payment proportionate to what was actually supplied before withdrawal, but only if the necessary information and request requirements were met. Starting a subscription does not by itself eliminate the right of withdrawal. Where the service is fully performed, that right is lost only if the legal conditions, including the required prior express consent and acknowledgment, are satisfied.

For digital content supplied without a physical medium, a withdrawal exception applies only where legally applicable and after you expressly consent to early supply, acknowledge the resulting loss of the right, and receive the legally required contract confirmation. Accepting these Terms alone is not that separate consent or acknowledgment. We will not treat using one generation as automatically waiving all rights relating to an ongoing subscription.

When a withdrawal refund is due, we will pay it without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise, without a refund fee. Any lawful proportionate service charge will be explained. Consumer remedies for defective digital content or services may include bringing them into conformity, a price reduction, or termination and reimbursement, as applicable.

We may use automated checks and human review to detect abuse, assess reports, and enforce these Terms. Depending on severity, context, and repetition, we may reject a generation, restrict sharing, remove content, warn you, or suspend or terminate access. We will act proportionately and provide reasons and review routes where required, unless doing so would be unlawful or compromise an investigation or security.

To report illegal content or a rights infringement, email support@vose.ai with the exact URL or other location, the reason it is unlawful or violates your rights, supporting information, your contact details, and a statement that your report is accurate and made in good faith. Copyright reports should identify the protected work, the allegedly infringing material, and your authority to act, with an electronic or physical signature where required. We may request further information and apply the relevant notice and response procedure. Do not submit deliberately false reports.

You may challenge a moderation or account decision by contacting the same address with your account and decision reference and the reasons for your challenge. We will arrange review by an appropriately qualified person and explain the outcome. Any additional rights to internal complaints, independent dispute settlement, or court proceedings under applicable law remain available. We may restrict repeat infringement or repeated misuse of the reporting process, subject to notice and applicable law.

Vose and its licensors retain rights in the Service, software, interfaces, documentation, models, branding, and content we supply independently of Your Content. These Terms give you no ownership of those materials. Third-party assets supplied through a feature may have their own disclosed license. Do not use Vose branding to suggest sponsorship or endorsement without permission.

We may make reasonable changes to maintain security or legal compliance, correct errors, improve interoperability, or respond to technology or provider changes. Changes will respect the service description and your mandatory rights. We will not use this clause to impose additional charges for an already purchased consumer service without a separate agreement.

For a material change that adversely affects a paid service, we will provide reasonable advance notice in a form you can retain, explaining the change, timing, and available remedies. Where applicable EEA law gives a consumer the right to terminate following a change that more than minimally impairs access or use, the consumer may do so without charge within the applicable period, including 30 days from notice or the change, whichever is later, unless the law permits us to maintain the unchanged conforming service at no additional cost.

We aim to keep the Service available but cannot promise uninterrupted access or that every model will remain available. Maintenance, safety incidents, and provider outages may cause disruption. If we permanently discontinue a paid service without your breach, we will give reasonable notice where possible and refund the unused prepaid service period and the unused paid credits that can no longer be used, avoiding double reimbursement of the same purchase.

You may stop using the Service or request account deletion at any time. Subscription cancellation is explained in Section 12. We may suspend or end access for a material breach, non-payment, legal requirements, or a substantial security risk. Where reasonable and lawful, we will explain the issue and allow you to correct it. Serious or repeated abuse may require immediate action.

If we terminate without your breach, the refund rule in Section 17 applies. If termination follows your breach, treatment of prepaid fees and unused purchased credits will be proportionate and subject to mandatory law; there is no automatic forfeiture of sums that must legally be returned. Promotional credits have no cash refund value.

Where feasible and lawful, we will give you a reasonable opportunity to retrieve content before deletion, and we will honor statutory retrieval rights. Retained personal data is handled under the Privacy Policy. Provisions intended to continue, including accrued payments, output rights, limits of liability, and dispute provisions, survive termination to the extent applicable.

Nothing in these Terms excludes liability that cannot legally be excluded or limited, including liability for fraud, intentional misconduct, gross negligence where exclusion is prohibited, death or personal injury caused by negligence where applicable, or mandatory consumer and data protection rights.

For consumers, Vose remains responsible for the Service as required by law. We do not exclude statutory guarantees for digital content or services or apply the business liability cap below to your consumer claims.

For business users only, and to the maximum extent permitted by law, the Service is supplied without additional warranties beyond those expressly agreed. We do not guarantee that Outputs will be unique, free of third-party rights, or suitable for a particular commercial result. Subject to the non-excludable liabilities above, Vose is not liable for indirect or consequential losses, loss of profits, or loss of business opportunities, and its aggregate liability arising from the Service is limited to the greater of EUR 100 or the fees you paid to Vose for the Service in the 12 months before the event giving rise to the claim.

For business users only, you will reimburse Vose for reasonable losses, damages, and legal costs arising from a third-party claim caused by your unlawful Inputs, infringement of another person’s rights, or material breach of these Terms, to the extent attributable to you. We will promptly notify you, allow reasonable participation in the defense, and not agree a settlement imposing obligations on you without your consent. This does not apply to loss caused by Vose’s own breach or wrongdoing.

Spanish law governs these Terms. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your habitual residence where those protections apply. You may bring proceedings in the courts available to you under applicable consumer jurisdiction rules. We will not require you to waive those rights or submit exclusively to courts outside your protected jurisdiction.

For business users, the courts of Madrid, Spain have exclusive jurisdiction, subject to any mandatory rule. You and Vose may seek appropriate urgent relief where permitted by law.

Please send complaints to support@vose.ai. We will acknowledge them and provide a response within the applicable statutory period. If a consumer complaint cannot be resolved directly, we will provide information about any applicable alternative dispute resolution body and whether we are required or willing to participate. No arbitration or class-action waiver is imposed by these Terms.

We may update these Terms for valid reasons such as changes in law, features, or security requirements. We will explain material changes and give reasonable advance notice, normally at least 30 days, unless a shorter period is needed for legal or security reasons. Changes do not retroactively reduce rights in completed purchases or existing Outputs. We will obtain acceptance where required by law and offer cancellation and applicable remedies if a change materially disadvantages you.

If a provision is unenforceable, the remaining provisions continue to the extent lawful. Failure to enforce a provision once does not waive it. We may transfer this agreement in a genuine business transfer only if your contractual and mandatory rights remain protected and required notice is given. You may not transfer your account or agreement without our permission, except where law permits. This does not prevent transferring your rights in Outputs under Section 5.

The agreement is available in English and any additional languages offered during contracting. Any language preference rule is subject to mandatory local requirements. You can save a copy of these Terms; purchase confirmations will be provided in a form you can retain.